Promotion History

Every promotion keeps a permanent record of who requested what, who approved it, when each step happened, and the final outcome. Use it as evidence or to investigate what went wrong. Any signed-in Tower user who can open the promotion can see its timeline. Opening a task’s full detail may need approval access, depending on how your deployment is set up.

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How to view a promotion’s timeline

See the lifecycle of a single promotion at a glance. Prerequisites: On a promotion detail page. Steps:

1. Open the Timeline tab.
2. Read the per-task lifecycle (Started / Completed / Pending) for each step of the workflow.

Verify: The timeline lists each task in order with its status.

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How to open a promotion’s full history

Drill into the complete task-by-task record for a promotion. Prerequisites: On a promotion detail page. Steps:

1. On the Timeline tab, click View full history (opens /promotions/{id}/history).
2. Read the Promotion history table: Started at, Unit, Version, Requester, Actual Owner, Status, Completed.
3. Sort or paginate as needed.

Verify: All recorded tasks for the promotion are listed (or “No tasks have been recorded for this promotion.”).

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How to open a task’s detail

Expand one task into its own tab for full inspection. Prerequisites: On a promotion history page with at least one task. Steps:

1. In the history table, click View details on a row.
2. Review the timeline (Started / Completed / Pending) and the details grid: Actual Owner, Requester, Approver outcome, Approver comment, Justification, etc.
3. Close the tab when done.

Verify: A new Task {n} tab opens and becomes active.

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How to inspect a task’s metadata

Retrieve the identifiers needed for support or cross-system tracing. Prerequisites: A task detail tab open. Steps:

1. Click the metadata icon (View metadata).
2. In the Metadata dialog, read Promotion ID, Process Instance ID, and Task ID.
3. Use the copy button next to any value.

Verify: The dialog shows the IDs; clicking copy shows a “Copied!” tooltip.